Frequently Asked Questions (FAQs)
1. Products and Materials
What materials do you use in your pergolas, windows, and enclosures?
We work with high‑resistance aluminum, thermally insulating PVC, and safety glass. Each material is selected for its durability and energy efficiency.
Do you offer custom‑made products?
Yes! We manufacture custom‑made solutions to perfectly fit your spaces (terraces, windows, bathrooms, etc.). Request a no‑obligation quote.
What types of glass do you use in screens and enclosures?
Tempered glass (4–8 mm), laminated glass, or low‑emissivity glass, depending on the required level of safety and insulation.
Are your mosquito screens fixed or sliding?
Both. We offer roll‑up, sliding, and fixed models, including full‑opening systems for windows.
2. Installation and Timelines
Is installation included in the price?
It depends on the product and location. Professional installation is optional but recommended to ensure optimal performance.
How long does manufacturing and installation take?
Estimated timelines: 7–15 days for awnings and mosquito screens, and 15–30 days for custom pergolas and enclosures.
Do I need to prepare anything before the installation?
Our team will assess the space and let you know any requirements (e.g., level surfaces for enclosures).
3. Maintenance
How do I clean a shower screen or glass enclosure?
Use warm water and neutral soap. Avoid abrasive products. For joints, use specific silicone sealant.
What maintenance do aluminum pergolas require?
Annual cleaning with water and soap. For pergolas with fabric canopies: store them during winter if they are not designed for all‑weather use.
4. Payments and Quotes
How can I request a quote?
Contact us by email with the details of your project, and feel free to include measurements or photos of the space.
5. Customer Support
Do you handle projects for communities or businesses?
Of course! We offer volume discounts and technical support for homeowners’ associations and businesses.
What should I do if a product has defects?
Contact our support team at info@krovefull.com and include photos and your invoice. We cover repairs under warranty.
Do you have a showroom where I can see the products?
Visit our showroom at Calle General Weyler 134, 07300 INCA (Illes Balears), or schedule an appointment to see material samples.